Policies

 

Prices Subject to Change without Notice:

In certain instances, Lighthouse Medi Spa®’s menu prices may change. Lighthouse Medi Spa®’s will always strive to maintain costs and only change prices when necessary.

Lighthouse Medi Spa®’s will always quote a “starting at” price and not a final cost, due to changes or conditions in your services. Lighthouse Medi Spa®’s service providers will go over your services and define any changes to pricing if any are needed.

 

Appointment Policy:

Lighthouse Medi Spa® recommend that you reserve appointments in advance in order to receive your preferred date, time and service provider for your services.

Lighthouse Medi Spa® may require a credit card or purchase of a gift card at the time of booking in order to reserve the appointment.

 

Multiple Service appointments,:

These require a credit card to hold your reservation. A 48 hour notice is required for cancellation. A no-show no-call will result in a charge to your credit card for 50% amount of the services. If you have a gift card, it will be voided.

 

Cancellation Policy:

Lighthouse Medi Spa®’s staff are in great demand, so please be respectful to their time and that of other guests by honoring your commitment to be here. Lighthouse Medi Spa® require at least 24 hours notice when canceling an appointment.

There is a 50% charge for cancellations made less than 24 hours in advance and 100% charge for no-show no-calls.

Spa packages and multiple bookings require at least 48 hours and are subject to the same cancellation fees.

Repeated no-shows or cancellations may require credit card prepayments to reserve an appointment.

 

Arrival:

Lighthouse Medi Spa®’s scheduling is designed to permit the correct time needed to complete your services. Please help us by being on time so that Lighthouse Medi Spa® may complete your service as scheduled. Lighthouse Medi Spa® recommend arriving 10 to 15 minutes prior to your services.

If you are 10 – 15 minutes late it may be necessary to reschedule your appointment.

 

For Your Protection:

Lighthouse Medi Spa® regret that Lighthouse Medi Spa® cannot be responsible for loss or damage to personal articles including clothing or accessories. Please keep valuables with you during your appointment. We also ask that you wear the smock provided for protection of your clothing.

 

Children:

Lighthouse Medi Spa® strive to create a relaxing and enjoyable atmosphere for all of Lighthouse Medi Spa®’s guests. Many of Lighthouse Medi Spa®’s guests are also parents and look forward to “their” time. Lighthouse Medi Spa® request children be brought into the salon only when they have an appointment. Please make babysitting arrangements in advance and come enjoy the experience without your little ones.

 

Health Problems and Comfort Level:

Please notify Lighthouse Medi Spa®’s staff before booking spa treatments if you are pregnant, have allergies, high blood pressure or any other physical ailments or disabilities. The salon is designed to be handicap friendly, please help us to book the appropriate services for you.

 

Foot or Nail Conditions:

To ensure the health and safety of all the guests and Lighthouse Medi Spa®’s staff, if you are experiencing any foot or nail conditions please seek medical care before scheduling your nail appointments.

Lighthouse Medi Spa® reserve the right to deny services for the protection of Lighthouse Medi Spa®’s guests and staff.

 

Cell Phones, Pagers and Tranquility:

Please turn off your cell phones and pagers prior to arrival. Be mindful of other guest’s space. Be mindful of other guest’s space. While welcome to engage in quiet conversation, please refrain from loud talking. Many guests savor a much needed private moment.

 

Staff Selection/Changes:

If you feel you would be more comfortable or better served by another staff member-or if you’d just like to get a fresh point of view-please let us know. Remember Lighthouse Medi Spa® work as a team and it is Lighthouse Medi Spa®’s mission to provide you with the best service.

 

Gratuities:

In appreciation of outstanding service, gratuities may be given at your discretion.

 

Credit Cards:

Lighthouse Medi Spa® accept Visa, MasterCard, Discover and American Express. Lighthouse Medi Spa® do not accept cheques.

 

Product Returns

All product returns must be within 30 days of purchase and at least 50% full. Store credit will be issued if purchased at Lighthouse Medi Spa® but no receipt. No cash refunds. No returns accepted for Travel Size products, Make Up, Personal Blends or discontinued products.

No cash refunds. A store credit will be issued for returns.

Packages are not refundable. However, they are transferable. Gift Cards are not refundable.

However, they are transferable.

 

Service Guarantee:

If you are not satisfied with your service we require you to notify and rebook your service within 7 days of your original appointment to avoid any additional charges. Lighthouse Medi Spa® strive to better serve Lighthouse Medi Spa®’s guests.